Frequently Asked Questions
We answer your questions so your TurboScrub experience is always easy, safe and satisfying.
Frequently Asked Questions
Who are we, and what is TurboScrub?
TurboScrub was born from a group of friends who were tired of traditional cleaning methods: too much effort, too little time and results that did not always feel worth it. That is why we created a store focused on modern, practical and accessible solutions to make everyday cleaning easier.
What is our goal?
Our goal is to make cleaning gadgets useful, common and accessible for everyone. We want to help you save time, reduce effort and discover new ways to care for your home. Our purpose is clear: to make people’s lives easier, starting with cleaning.
Why do we believe in change, and what can TurboScrub bring you?
Because cleaning should not feel exhausting or frustrating. We believe in products that bring real comfort, visible results and a smarter experience. TurboScrub can help you care for your home with less effort, more efficiency and greater peace of mind.
Shipping & Delivery
Does shipping have any cost?
No. At TurboScrub, we want our products to be accessible to as many people as possible. That is why we make the effort to offer free shipping. We want you to try new solutions for your home without extra shipping costs becoming a barrier.
How long will my order take to arrive?
Orders have a processing time of 1 to 3 business days. Once processed, delivery is usually completed within approximately 4 to 8 business days. We will keep you informed so you always know how your order is progressing.
Can I protect my order?
Yes. During checkout, you can add extra order protection for €5.99. This option is designed to give you more peace of mind and an additional layer of security for your order.
Returns & Exchanges
Can I return my product?
Yes. You have 30 days to return your product with no commitment. We want you to shop calmly, knowing that your satisfaction comes first and that we will be here if something does not meet your expectations.
What happens if I have a problem with my order?
Our support team will guide you through the process and do everything possible to solve any issue. We do not want you to feel alone after your purchase: if any problem comes up, we will help you find the best solution.
Order Status
How can I know where my order is?
We have a dedicated order tracking page with constant updates so you can check your package status in real time. If you have a more specific question, our team will be happy to help you through the contact page.
We are here for you
Your satisfaction is our priority. If you have any other question, our team will be happy to help.